Referencia: 17-301RA
Localidad del puesto: Alicante
Válido hasta: 31-05-2017

Position Description

  • Work as a member of the 24x7 Technical Assistance Center supporting our global customers.
  • Provide telephone, email and web support assisting customers with resolving complex hardware and software problems.
  • Utilize lab systems to replicate problems and present findings to engineering for acceptable workarounds or code changes necessary to resolve issues.
  • Deliver transaction quality; implement process improvements and related objectives necessary to provide the highest service as efficiently and reliably as possible to maintain or improve customer satisfaction.
  • Respond in a timely manner to customer issues; provide clear communication of problem status; drive problems to resolution. Be courteous and professional.
  • Track all customer engagements in our CRM system. Keep accurate detailed notes of customer communications and steps taken to resolve customer issues.

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